FAQ
Questions? We’re here to help.
Everything you need to know about shopping with Lorlor Beauty, from placing your order to finding your perfect shine.
Simple answers.
Beautiful shopping.
Effortless experience.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. PayPal, Apple Pay, Google Pay, and Shop Pay may also be available at checkout, depending on availability.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. Once your order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
How do I use a discount code?
Enter your discount code at checkout before completing your purchase. Your eligible discount will be applied before payment.
Do you offer a first-order discount?
Yes. First-time customers can use code LORLOR10 at checkout to enjoy 10% off their first order.
Shipping & Delivery
Where does Lorlor Beauty ship?
Lorlor Beauty currently ships throughout the United States. We hope to expand internationally in the future.
What shipping options are available?
We offer standard and express shipping through USPS and UPS, depending on availability for your location and the options shown at checkout.
How can I track my order?
Once your order ships, tracking information will be sent to your email when available. You can use the provided tracking link to follow your package on its way to you.
Our Products
What products does Lorlor Beauty offer?
Our collection currently focuses on lip glosses. As Lorlor Beauty grows, we plan to introduce body care, beauty accessories, and thoughtfully curated gift sets.
How do I choose the right gloss for me?
Explore the photos and descriptions on each product page to discover shades that complement your personal style. From soft, everyday tones to more expressive shades, choose the gloss that makes you feel beautiful, confident, and completely yourself.
Will you be launching new products?
Yes. This is only the beginning. New beauty and self-care products, accessories, and gift sets are all part of the future of Lorlor Beauty.
Customer Care
How can I contact Lorlor Beauty?
You can reach us through our contact form or the live chat available on our website. We’re happy to help with questions about products, orders, and your shopping experience.
We’d love to hear from you.
Our customer care team is here to make your Lorlor Beauty experience feel effortless from beginning to end.